Process example
The workflow writes a reply from known information and fixed rules. Price, date and credit note stay out until an employee allows them. You send.
AI in your daily work
The workflow retrieves information and AI prepares a reply. You review the draft. When an exception occurs, you take over.
Demonstration with fictional data. Nothing is sent.
Ready to begin.
Sam
Hi, has order 1048 been shipped yet? Can I still change the delivery address? Best, Sam.
The workflow collects the information for your reply here.
Customer details · Order system · Business rules
An address change is only possible before the order is handed over to the carrier.
Waiting for your review. Nothing proceeds automatically.Software retrieves data. AI interprets the email and prepares text. Fixed rules limit the route. The employee reviews and decides.
The fixed rule determines whether a draft is prepared or an employee must take over the request.
Systems and access rights are agreed for each business.
Illustrative example: the same tasks, a different division of work.
Manual example: Employee. With workflow: Workflow, Employee.
Customer contact: replying to a credit request
The customer asks for a credit for a previous delivery.
A draft acknowledgment with the relevant order and a request for the reason for the credit.
The workflow writes a draft within fixed rules and from fixed sources. It never sends. An employee reads, adjusts or rejects and sends it themselves. That is deliberate: a wrong draft costs a minute, a sent mistake costs a customer.
Someone starts from a blank page every time. In the rush, the text promises a time, a rate or a credit note that has not been checked yet. The expensive part is not the typing. The expensive part is the commitment you then have to take back.
You want to respond faster without AI promising anything on behalf of the company.
You want a draft that uses the facts from the source, with the forbidden sentences already taken out, so that you only add tone and decision.
| Now | After delivery |
|---|---|
| Start blank, look up the facts again | Draft with source, missing fields and regime |
| A price or date is sometimes already in the first sentence | Those sentences are out by default. You may put them in |
| Unknown who sent what | Approval is logged before anything goes out |
The four enquiries on inbox and email show the draft per regime: fault report without a time, maintenance without a price, credit note without a commitment, spam without a reply.
The mailbox the reply has to come from, plus the records or system that hold customer status and rates. Sending via SMTP or the software only happens after approval, or not at all if that integration falls outside the scope.
The model may only see the text of this email and the fields the rule needs. It may not search for additional customer files on its own. Sending remains a human action. See security.
From the agreed start and complete information: baseline and design, followed by build, testing, final measurement and handover within ten working days. This is one process. If you combine it with inbox sorting or case-file preparation, that is a second process of €1,500, or the AI Operating System of €4,500 where everything comes together. The route is on the how it works page.
No autonomous sending. No marketing copy or cold outreach. No second language or second channel in the same assignment, unless agreed in the diagnosis. Reading attachments is document checks.
€1,500 excluding VAT, ten working days, one process. You pay half at the start and half at delivery. If it does not work as agreed, I fix it or you get your money back. The choice is yours. Check the numbers in the calculator.
No. The draft waits until an employee approves, adjusts or rejects it.
No, unless you explicitly allow it in the rules. In the standard set-up the model may not commit to a price, delivery date or credit note.
First step
Send a short message: what you do, what you are struggling with and what you want to improve. I personally tell you where best to start.
Message JoostOr send an email